Emphatic listening
Empathy and trust are a platform for effective understanding, communication and relationships. Empathy and trust are essential to develop solutions, win and retain business, and avoiding or diffusing conflict.
Empathic listening is a way of listening and responding to another individual that improves mutual understanding and trust. It's a crucial skill for all individuals, as it enables the listener to receive and precisely interpret the speaker's message, then provide an appropriate reaction. Empathic listening is a way of listening and responding to another individual that improves mutual understanding and trust. It's a crucial skill for all individuals, as it enables the listener to receive and precisely interpret the speaker's message, then provide an appropriate reaction.
The response is an integral part of the listening process and can be vital to the success of a negotiation or mediation. Amidst its Advantages, empathic listening 1. Forms trust and respect, 2. Enables the individuals to let go of their emotions, 3. Reduces stresses, 4. Promotes the surfacing of information 5. Creates a safe environment that's conducive to collaborative problem solving
