The first social network to use stories as we know them today was Snapchat. In fact, this was the core feature of that app and the one that set it apart. Snapchat was a surprise hit, despite being built on some slightly shaky code, and so it wasn’t long before the other major players had jumped on board. YouTube introduced reels, and Facebook brought us Stories (also available on Instagram). Twitter gave us Twitter Moments, and Skype created Skype Highlights. The idea behind a story is unique and quite unlike other forms of content found on social media. A story is a post that is usually delivered through a different feed than the rest of a user’s content, and that is only available for a short period of time. After this, the story will disappear and no longer be available. Stories can take a number of different formats. Often they will be videos, but they can also be still images. Also a common trope for stories on multiple platforms, is to allow the use of stickers and text. These are usually placed on top of the main media, giving them pride of position and leading to very impressive engagement and open-rates.

Why More and More Companies Are Using Stories There are a number of compelling reasons that many brands are starting to rely more and more on the use of Stories. One is that the organic reach of business accounts on a number of social platforms is decreasing – and this is something we’ll encounter a few times in this book. Another is that stories provide a great ROI in terms of the time and effort they require and the benefits they offer. The great thing about Stories is that they are temporary – normally lasting just 24 hours. That means that they don’t leave a lasting impression on your page, feed, or account. That gives them a much more personal and off-the-hip feel that customers and fans really dig, but it also means they can afford to be a little less polished and tailored. That means you don’t need to shoot a product using studio lighting and a DSLR camera: you can just snap it on your phone and send it off. For businesses, this can be seen as a revelation.